Customer-Oriented Business Operations Policy

1. We provide products and services that truly satisfy our customers.

We recommend automobile insurance that includes "Volkswagen Auto Insurance Plus," which provides comfortable and secure car life in case of emergencies.

2. We properly manage to ensure that customers' interests are not unfairly harmed.

The recommended automobile insurance is based on the products described in the "Recommended Sales Policy." We will not recommend products that go against customer intentions due to our own circumstances.

3. We explain insurance products to customers in an easy-to-understand manner.

For elderly customers (age 70 and over), we provide more careful explanations in accordance with customer requests and, when necessary, arrange for family members to attend.

4. We strive to improve business quality.

We conduct regular "store monitoring" to ensure that automobile insurance proposals are made daily in accordance with the "Recommended Sales Policy."

5. We sincerely listen to customer opinions and use them for improvement.

As professionals, we continue to sincerely face all matters so that we can create impressions that exceed customer expectations.

6. We thoroughly comply with laws and regulations.

To prioritize customer-oriented business operations, we thoroughly ensure compliance and regularly check recruitment practices to prevent inappropriate recruitment behavior.

The "Auto Insurance Renewal Rate" indicates that customers chose us again after their policy expired, which we consider an indicator of customer satisfaction.