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Customer satisfaction Number 1 sales person
I learned the joy of driving a car when I was 18. I wanted to convey the joy of driving to as many people as possible, so I got a job in car sales. Driving a car will give you a lot of excitement and memories, such as new places and beautiful scenery. Let me help you make memories through the use of the perfect car.
I work hard every day to have our customers enjoy the best car life.
Nice to meet you. I’m Segawa, the service advisor. I believe that the main duties of the advisor are to meet customer needs and provide the best advice on maintenance. I always try to give kind and courteous advice, and to be faithful to the basics such as always talking to customers with a smile and keeping promises. Although there are difficult times, I feel rewarded when I get appreciation from our customers.
For both customer and myself, I aim for customer service that makes us smile.
In addition to basic office work, I take care of customer reception and tea serving. Since I’m usually the first one to meet customers when they come to the store, I put “Always courteous and cheerful” as my motto! I feel rewarded when I talk with customers and hear a praise. That becomes a motivation to keep doing my best!!
Born to be a mechanic
Because of my father’s influence, I was interested in cars since I was a child and dreamed of becoming a mechanic in the future. When I got a job at this company after graduating from a technical high school, my seniors kindly showed me and thoroughly taught me how things work. Since being a mechanic is physical work, there are difficult times, but I feel a sense of accomplishment when the failure or malfunction is resolved, and I feel it’s a very rewarding job. The structure and controls of cars evolve day by day, so I keep learning every day.
How to treat customers.
I am thinking about how to be trusted in contact with customers. We will listen carefully to you about what you are looking for, meet your wishes, and provide our best to support you so that you can deliver satisfaction and smiles to more customers.